Numara Track-It! 8 is available immediately. New features include a fully redesigned, Microsoft® Outlook®-like user interface (UI) that makes the product even easier to use, a customizable management dashboard with real-time updates to monitor key performance indicators (KPIs) and a Smart Client that provides the same rich user experience whether running over a LAN or a WAN.

Numara Track-It! was designed to be easy to learn and use. This release introduces the concept of personalization with many new features that "fit the way you work." It now offers customizable asset templates to track only the hardware attributes required for an environment. Also, with just a few clicks, easy-to-use, flexible work order templates can be created to address common, duplicable tasks such as password reset and the processing of new hires. Users can also customize business rules for notification and escalation of customer requests as well as service level agreements and skills-based-routing.

Additional new features and functionality include: "Missing tab" - Users will experience improved automatic categorization and updates of discovered and scanned assets, via auto discovery and Bar Code asset reconciliation, showing new, existing, ignored or missing assets. With the new "missing" tab, technicians can easily identify assets that have been removed from their environment.

"Print the way you work" - Numara Track-It! 8 includes significant report generation enhancements, including the ability to instantly print the content of any grid view with all applicable filters and groupings, and customize any existing report by applying dynamically filtered, parameterized queries to create multi-color reports.

"Google-like Search Engine" - With support of Boolean operators and full text search capability of work orders, assets, knowledgebase and more, help desk technicians will find answers fast and with greater precision.

Remote control capability - The improved speed and enhanced functionality of the remote control module allows technicians to more easily troubleshoot and solve IT issues without leaving their desks.

Numara Track-It! 8 encompasses all of the popular built-in features of the product's previous versions including software license management, the ability to add a barcode inventory system, intuitive installation and configuration wizards and auto-discovery of networked assets such as PCs, printers, routers, switches, hubs and telephones.

For more information on Numara Track-It! 8 including a complete list of new features, click here: http://www.numarasoftware.com/Track-It.asp.

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